PhD: ErrMsg: Setup Program Cannot Be Started, Error Number 2
Article ID: 197307
Article Last Modified on 9/24/2003
APPLIES TO
- Microsoft PhotoDraw 2000 Standard Edition
This article was previously published under Q197307
SYMPTOMS
When you install the retail version of Microsoft PhotoDraw over the Trial
version or the Office 2000 Preview, setup prompts you to first uninstall
the previous version. If you click OK to have setup remove the previous
version, you may receive the following error.
The Microsoft PhotoDraw component setup program
"C:\Program Files\Microsoft Office\Office\Setup\PhotoDraw\setup.exe"
cannot be started, error number 2.
If you click OK to dismiss this message and run setup again, you will be
prompted again to remove the previous version.
WORKAROUND
To avoid this problem, uninstall the Trial or Preview using the Add/Remove
Programs command in the Windows Control Panel before you attempt to install
the new version.
To uninstall PhotoDraw using the Control Panel, follow these steps:
- On the Windows Start menu, point to Settings, then click Control
Panel.
- In Control Panel, double-click Add/Remove Programs.
- Select Microsoft PhotoDraw 2000 in the list and click Add/Remove.
- In PhotoDraw setup, click Remove All.
- Follow the instructions displayed on the screen.
- When setup is complete, restart Windows before installing
the new version of PhotoDraw.
Additional query words: office beta fails
Keywords: kbprb KB197307