Knowledge Base

OL2000: (CW) No Prompt to Select a Profile When Starting Outlook

Article ID: 197272

Article Last Modified on 10/8/2003

APPLIES TO

This article was previously published under Q197272


NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

If you configure multiple profiles and start Microsoft Outlook, Outlook does not allow you to choose a specific profile. Without prompting, Outlook uses the default profile.

CAUSE

Although you can configure multiple profiles, the option to choose the profile at startup is off by default. Consequently, Outlook opens with your default profile.

RESOLUTION

To receive a prompt for the startup profile, follow these steps:

  1. Start Outlook with the default profile.
  2. On the Tools menu, click Options, and then click the Mail Services tab.
  3. Under Startup settings, click "Prompt for a profile to be used."
  4. Click OK.
Each time you start Outlook, you will receive a prompt to choose your active profile for that session.

Additional query words: OL2K

Keywords: kbhowto KB197272


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