Knowledge Base

Unable to group items by subject

Article ID: 197271

Article Last Modified on 1/23/2007

Microsoft Outlook 2000 Standard Edition
Microsoft Outlook 2002 Standard Edition
Microsoft Office Outlook 2003

This article was previously published under Q197271

SYMPTOMS

When you group items by subject in Microsoft Outlook, the items may not appear in the same group. For example, two e-mail messages with the same subject appear in two different groups when grouped by the Subject field.

CAUSE

The subject of one of the items may contain extra or trailing spaces. Grouping does not allow for any differences in the grouped field.

RESOLUTION

If the items you are grouping are replies, as in a message thread, you can successfully group them by conversation. If the items are independent of each other (not a message thread) use either of the following methods to group the items:

Edit the items, removing extra spaces from the Subject field. Make sure you save changes to each item you edit.
Create and apply a category to each item, and then group by the category.

REFERENCES

For more information about grouping, click Microsoft Outlook Help on the Help menu, type "Group items" in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

For more information about categories, click Microsoft Outlook Help on the Help menu, type "About Categories" in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

Additional query words: organize OL2000 OL2002 OL2003

Keywords: kbprb KB197271