Knowledge Base

OL2000: Reminder Displayed for Deleted Appointment

Article ID: 197261

Article Last Modified on 10/8/2003

APPLIES TO

This article was previously published under Q197261

SYMPTOMS

When you try to open an item from a reminder, you may receive the following error message:
Unable to open the item

CAUSE

This error message may occur in the following scenario:

  1. You set reminders for Task or Appointment items.
  2. When the reminder pops up, you click "Snooze."
  3. The items are archived and deleted before the reminder reappears.
  4. The reminder reappears, and you attempt to open the related item in the reminder window.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Autoarchive moves or deletes items based on the Autoarchive settings for the folder. It will not stop or reset a reminder that you have placed in snooze mode. If Autoarchive starts after you have clicked "Snooze" on the reminder, but before you have the opportunity to again open the items from the reminder, the links will be broken, and you will receive the error message.

Additional query words: ol2k

Keywords: kbbug kbpending KB197261


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