KB197168 - OL2000: (IMO) Password Error Connecting to Internet Mail Provider

Article ID: 197168

Article Last Modified on 10/8/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q197168

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

You may receive the following error message when dialing your Internet Mail Service:

The computer you are dialing in to cannot establish a dial-up networking connection. Check your password and then try again.

CAUSE

The User Name and/or Password are incomplete or incorrect in either the Internet Mail account or in the Dial-Up Networking connectoid.

RESOLUTION

Make sure the User Name and Password are both correct in the Incoming Mail Server box of the Account properties. Also make sure the User Name and Password are both correct in the Connect To dialog box of the Dial-Up Networking connectoid.

MORE INFORMATION

Verify the Internet Mail Service "Incoming Mail Server" Information

In Outlook click Accounts on the Tools menu.
Click to select your mail account and then click Properties.
In the dialog box, click the Connection tab.
Click to select the "Connect using my phone line" check box.
Make sure the proper Dial-Up Networking connectoid is selected in the, "Use the following Dial-Up Networking connection."
On the Servers tab, ensure that the Account Name and Password fields are both correct.
Click OK to close all dialog boxes.

Verify the Dial-Up Networking "Connect To" Information

Double-click the My Computer icon on your desktop.
Double-click the Dial-Up Networking icon.
Double-click the dial-up connectoid used to connect to your Internet provider.
On the Connect To dialog box, make sure that the User Name and Password fields are both correct.

REFERENCES

For more information about setting up a Dial-Up Networking connection, please see the following article in the Microsoft Knowledge Base:

138789 : How to Connect to the Internet in Windows 95/98

Keywords: kbprb KB197168