Knowledge Base

OL2000: "By Conversation Topic" View Loses Indents After Sorting

Article ID: 197087

Article Last Modified on 9/29/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q197087

SYMPTOMS

When you sort a mail folder viewed By Conversation Topic, using any of the default fields, the indentation of messages is lost.

CAUSE

Messages within a conversation topic are indented if the message is a reply or forward, and if sorted by conversation index. When you sort by any other criteria, the indentation is lost.

RESOLUTION

To regain your indented message display, follow these steps:

On the View menu, point to Current View, and click Customize Current View.
In the View Summary, click Sort.
Select Conversation Index in the Sort Items By list, click OK and OK.

REFERENCES

For more information about sorting, Click Microsoft Outlook Help on the Help menu, type"About Sorting" in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

For more information about changing views, Click Microsoft Outlook Help on the Help menu, type"customize views" in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

Additional query words: margin tab

Keywords: kbprb KB197087