Article ID: 197040
Article Last Modified on 11/26/2003
APPLIES TO
- Microsoft Windows CE Services 2.0
- Microsoft Windows CE Services 2.1
- Microsoft Windows CE Services 2.2
- Microsoft Windows CE 2.0 for the Handheld PC
- Microsoft Windows CE 2.1 for the Handheld PC
- Microsoft Windows CE 2.11 for the Handheld PC
- Microsoft Windows CE 2.12 for the Handheld PC
- Microsoft Windows CE 3.0 for the Handheld PC
- Microsoft Windows CE 3.01 for the Handheld PC
- Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q197040
SYMPTOMS
When you start your Windows 98-based computer, you may receive the
following error message:
RNAAPP.DLL caused an Invalid Page Fault in module Kernel32.dll at
<memory address>
If you then press ENTER, you may receive the following error message:
RNAAPP.dLL caused an Invalid Page Fault in module <unknown> at
<memory address>
Also, you may be unable to connect your Windows CE device to your
computer, and your computer may stop responding (hang) when you try to
shut down.
CAUSE
This issue can occur if you are running Windows CE Services versions 2.2,
2.1. or 2.2, and the Macroview Telecom PrivateWire program is installed
and is configured to start automatically when you start your computer.
RESOLUTION
To resolve this issue, contact Macroview Telecom to inquire about a fix
for this issue.
To work around this issue, configure PrivateWire so that it does not start
automatically when you start your computer. For information about how to
do so, view the documentation included with PrivateWire, or contact
Macroview Telecom.
MORE INFORMATION
The third-party product discussed in this article is manufactured by a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Additional query words: 98
Keywords: kberrmsg kbenv kbprb kb3rdparty KB197040