PSS ID Number: 197001
Article Last Modified on 5/8/2002
The information in this article applies to:
This article was previously published under Q197001
SYMPTOMS
When you try to install Microsoft Outlook 98 from the files that are
downloaded by Active Setup, you may receive one of the following error
messages:
Setup was unable to download information about available installation sites.
Error 544
Setup was unable to open the data file C:\Program Files\Microsoft
Office\Office\Setup\Outlook\acmsetup.stf run the setup again from
where you originally ran it.
Error 723
Setup was unable to read configuration information from the first
section of the setup file c:\Program Files\Microsoft
Office\Office\Setup\Outlook\acmsetup.stf.
This problem occurs if you originally installed Microsoft Outlook 98 from
the Internet and try to run Outlook Setup from either of the following
folders, either as a reinstallation, or as an installation to another
computer:
C:\Outlook 98 Setup
C:\Program Files\Microsoft Office\Office\Setup\Outlook
CAUSE
Active Setup only downloads the files required to install on the current
computer with its current configuration. This reduces the length of time it
takes to download Outlook. These files are computer and configuration
specific, and are separate from the cabinet files that Outlook uses for
installation.
If you originally installed Outlook by downloading it from the Internet,
any subsequent time you attempt to run Setup, you are prompted to redownload files from the same Internet location.
RESOLUTION
If your Outlook 98 installation has been damaged and you do not have a CD-ROM, you may call Microsoft for reinstallation instructions. Microsoft Support numbers for your area can be found at Microsoft Product Support Services. You may get a better response by filing a support incident by using Microsoft's WebResponse mechanism.
Developers or administrators that want to create a custom installation of
Outlook should use the Outlook Deployment Kit.
For additional information about the Outlook Deployment Kit, click the article number below
to view the article in the Microsoft Knowledge Base:
184550 XCLN: Outlook Deployment Kit (ODK) Availability
Additional query words: error 544 723 reinstall
Keywords: kbprb KB197001
Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3