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Cannot Install Encarta on Windows NT 4.0-Based Computer

Article ID: 196929

Article Last Modified on 1/23/2007

Microsoft Encarta Encyclopedia 99 Standard Edition
Microsoft Encarta Reference Suite 99
Microsoft Encarta Encyclopedia 99 Concise Edition
Microsoft Encarta Encyclopedia 99 Deluxe Edition

This article was previously published under Q196929

SYMPTOMS

When you attempt to install Microsoft Encarta Encyclopedia 99 on a Microsoft Windows NT 4.0-based computer, you may receive one of the following error messages:

Cannot use derived alpha-method from Intel code.
Encarta Setup cannot open the file C:\Winnt\Sys32x86\Oleaut32.dll.

CAUSE

This behavior can occur if an Alpha microprocessor is installed in the computer.

MORE INFORMATION

Encarta Encyclopedia 99 contains code that is specifically designed to run only on microprocessors that are fully compliant with the Intel x86 instruction set.

Additional query words: multi multi-media media mm enc99 winnt

Keywords: kb3rdparty kbenv kberrmsg kbprb kbsetup KB196929