Knowledge Base

Error Message When You Click About Internet Explorer

Article ID: 196806

Article Last Modified on 10/13/2003

Microsoft Internet Explorer 4.01 Service Pack 1
Microsoft Internet Explorer 4.0 128-Bit Edition

This article was previously published under Q196806

SYMPTOMS

When you click About Internet Explorer on the Help menu in Internet Explorer, you may receive one of the following error messages:

Internet Explorer cannot open the Internet site RES://shdocvw.dll/about.dlg Invalid Argument

Internet Explorer cannot open the Internet site res://C:\WINNT\System32\mshtml.dll/find.dlg Invalid argument

Note that this issue may not occur for all of the different users who may log on to your computer.

CAUSE

This issue can occur if you installed Internet Explorer version 4.0, 4.01, or 4.01 Service Pack 1 for Windows NT 4.0, but you did not install the Windows Desktop Update component.

RESOLUTION

To work around this issue, log on to your computer with a new profile, start Internet Explorer, and then click About Internet Explorer on the Help menu. To create a new profile, use the following steps:

Log on as the Administrator of the local computer.
In the Winnt\Profiles folder, rename or delete the user's profile folder.
Restart your computer, and then log on as the user.

Additional query words: 4.00

Keywords: kberrmsg kbenv kbprb KB196806