Knowledge Base

"Reply Using a Specific Template" Rule Sends Only Once

PSS ID Number: 196718

Article Last Modified on 9/29/2003

The information in this article applies to:

This article was previously published under Q196718

SYMPTOMS

When you define a Rules Wizard rule to reply using a specific template the rule runs only once for any given sender.

CAUSE

The Rules Wizard rule to reply using a specific template is designed to send the reply only once to each sender, during a session. This prevents Microsoft Outlook from sending repetitive replies to a sender from whom you receive multiple messages. This behavior is the same as that of the Out of Office Assistant.

RESOLUTION

During a session, Outlook remembers the list of users to whom it has responded. Restarting Outlook deletes this list, resetting the rule to fire again for each sender.

STATUS

This behavior is by design.

MORE INFORMATION

Defining an Automatic Reply Template

  1. Open a new Outlook message formatted as plain text.
  2. Type the information that is to be displayed in your reply message.
  3. On the File menu, click Save As.
  4. In the Save As Type list, select the Outlook Template option.
  5. Type a name for your reply template in the File Name box and click Save.

To Define a Rule to Send an Automatic Reply

  1. On the Tools menu, click Rules Wizard.
  2. In the Rules Wizard dialog box, click New.
  3. Under Which type of rule do you want to create? click Check messages when they arrive, and then click Next.
  4. Under Which condition(s) do you want to check?, select the Sent Only To Me check option, plus any other criteria you want, and click Next.
  5. Under What do you want to do with the message?, select the reply using a specific template option.
  6. Under Rule Description, click a specific template.
  7. In the Select A Reply Template dialog box, select the template you saved in step five in the previous set of instructions, and then click Open.
  8. Complete the Rule Wizard instructions, click Finish, and then click OK.

For additional information about changing the message format, click the article number below to view the article in the Microsoft Knowledge Base:

223876 OL2000: Selecting or Changing Your Message Format

Keywords: kbprb KB196718
Technology: kbOutlook2000Search kbOutlookSearch kbZNotKeyword3


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