Knowledge Base

OL2000: Cannot Cancel Exchange or Outlook Start when Server is Offline

Article ID: 196496

Article Last Modified on 5/20/2003

APPLIES TO

This article was previously published under Q196496


NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft, Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you attempt to start Microsoft Outlook, you are unable to cancel the startup, and you receive the following message:
Your Microsoft Exchange Server is unavailable.

You can retry connecting to the server using the network, or work offline and connect using dial-up networking.

Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists.

CAUSE

The Microsoft Exchange Server you are attempting to access is unavailable.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


Additional query words: down hangs OL2K

Keywords: kbbug kbpending KB196496


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