KB196490 - OL2000: (IMO) Issues with Send To Fax Recipient from Word

Article ID: 196490

Article Last Modified on 9/29/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q196490

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

After installing Microsoft Outlook with the IMO option, if you attempt to print to fax from Microsoft Word or choose "Send To Fax Recipient" from Word, Outlook opens a blank message form and inserts the document as an attachment.

RESOLUTION

Send the first fax from Outlook. Following this, Word should be able to print to fax without problems.

MORE INFORMATION

Steps to Reproduce the Issue

On the File menu in Microsoft Word, point to Send To and then click Fax Recipient. Word displays the following message:
Microsoft Word can't start this wizard. The feature is not currently installed. Would you like to install it now?
Click Yes. The Windows installer begins installing the Fax Wizard.
When the Fax Wizard asks "Which fax program do you want to use to send your fax?" click "A different fax program which is installed on this system." In the list provided, click "Symantec Fax Starter Edition."
Click Next, and then click Finish.

When the Fax Wizard completes, Outlook opens a blank message and inserts the document as an attachment. Select the addressee from the address book or manually address the message and click Send to send the fax.

Additional query words: OL2K

Keywords: kbinterop kbprb KB196490