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XCLN: Microsoft Importer for cc:Mail Archive Fails During Setup

Article ID: 196387

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q196387

SYMPTOMS

The Microsoft Importer for cc:Mail Archives may fail with an error indicating that it could not load the Advpack.dll file.

CAUSE

Windows 95 does not contain the files required for the cc:Mail Archive Importer setup to complete.

RESOLUTION

In order for the cc:Mail Archive Importer setup program to complete on Windows 95 systems, users must first install Internet Explorer 4.x or higher.

The installation of the Microsoft Importer for cc:Mail Archives will work on the following platforms:

  • Windows NT 4 (any build version)
  • Windows 2000
  • Windows 98
  • Windows 95 with Internet Explorer 4.x or higher installed

Additional query words: advpack.dll, error, fail, setup

Keywords: kbbug KB196387


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