KB196305 - XFOR: Error Installing Notes, SNADS, OVVM, or GroupWise Connector

Article ID: 196305

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q196305

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

The Microsoft Connector for Lotus Notes, SNADS, OVVM, or GroupWise may fail to install after a fresh installation of Exchange Server. An error may be displayed indicating that the service has already been installed and setup can not continue.

CAUSE

The Notes, SNADS, OVVM, or GroupWise connector was not properly uninstalled before Exchange Server was reinstalled. The "Remove All" action for Exchange Server does not clean up these connectors from the registry.

RESOLUTION

To resolve this problem, remove the Notes, SNADS, OVVM, or GroupWise connectors before removing the Exchange Server installation.

Or, manually delete the following registry keys:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Lotus Notes Connector:
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services
   \LME-NOTES
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services                        \<server name>-LME-NOTES
   HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

SNADS Connector:
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-SNADS
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services                        \<server name>-LME-SNADS
   HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

OV/VM Connector:
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-PROFS
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services
   \<server name>-LME-PROFS
   HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

GroupWise Connector:
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-GWISE
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services
   \<server name>-LME-GWISE
   HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeGWRtr
   HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

There are additional complications that cause the installation of the Notes connector to fail in overriding previous installations. This will remain a problem until the Exchange Server setup includes all the connectors in the remove all process.

Additional query words: error, setup, notes, failing to install

Keywords: kbbug KB196305