Knowledge Base

OL2000: (CW) Problems Copying Profiles with Internet E-Mail Svc.

Article ID: 196199

Article Last Modified on 9/29/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q196199

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When using the Internet E-Mail service for Microsoft Outlook, you cannot copy a profile containing an Internet E-Mail service, and then change the properties of the copy's Internet E-Mail service. If you do so, this will also change the properties in the original profile. Further, removing the Internet E-mail service information in either the copy or the original profile, deletes properties for the remaining profile's Internet E-Mail service.

CAUSE

Copying a profile containing the Internet E-Mail service results in two profiles that point to the same e-mail account. Changes made in either profile results in changes to both. Deleting Internet E-mail service information in either profile removes the Internet E-mail service information so that it is no longer available to the other profile.

RESOLUTION

Do not copy a profile containing an Internet E-Mail service in an attempt to add a new profile with a new Internet E-Mail account. Instead, create the new profile by adding a new Internet E-Mail service.

Additional query words: revert

Keywords: kbprb KB196199