Knowledge Base

OL2000: (IMO) Troubleshooting MSN E-mail with Outlook

PSS ID Number: 196106

Article Last Modified on 9/12/2003

The information in this article applies to:

This article was previously published under Q196106
NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.

For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:

268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages

To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:

http://support.microsoft.com/servicedesks/webcasts/wc011901/wcblurb011901.asp



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SUMMARY

The purpose of this article is to provide troubleshooting tips for Microsoft Outlook (Internet Mail Only) and MSN 2.5 or later.

MORE INFORMATION

Here are several items to check when troubleshooting Internet e-mail and MSN 2.5 or later. Before attempting any of the following steps, make sure that MSN is working. Double-click the MSN Desktop icon and make sure you can log on and navigate to the MSN On Stage Web site.

Is Secure Password Authentication Enabled?

Check to see if Secure Password Authentication is enabled. If it is not, the result will be an error message that Outlook is unable to log on to the POP3 server (pop3.email.msn.com).

MSN requires that you enable Secure Password Authentication. To set or check this option, use the following steps:
  1. On the Tools menu, click Accounts. On the Mail tab, click to select the mail account, and then click Properties.
  2. On the Servers tab, click to select Log on using Secure Password Authentication.
  3. Click OK, and then click Close to close all open windows.
  4. Quit Outlook, and then restart Outlook for the settings to take effect.

Is Outlook the Default E-mail Client?

If you click to check your mail at the MSN On Stage site and nothing happens or another e-mail program starts, you may not have Outlook set as your default e-mail program.

To set Outlook as the default e-mail client, follow these steps:

  1. Right-click the Microsoft Internet Explorer 5.0 Desktop icon, and on the shortcut menu click Properties.
  2. On the Programs tab, click to select Microsoft Outlook in the E-mail list.
  3. Click OK to close the window.

Are You Having Problems Sending and Receiving Mail?

To check your account and log on information, follow these steps :
  1. Start Outlook.
  2. On the Tools menu, click Accounts.
  3. Under the Mail tab, click to select your MSN account. If it is not listed with "(default)" shown to the side, click on the Set as Default button on the right. Then, click to select your MSN account and then click Properties.
  4. Under the General tab, make sure your e-mail address is in the format of: username@email.msn.com. The reply address is required and needs to match your e-mail address (above) to be sure you receive replies to your messages.
  5. Under the Servers tab, the Incoming mail server should be set to:

    pop3.email.msn.com

    The Outgoing mail server should be set to:

    smtp.email.msn.com

    Click to select Log on using Secure Password Authentication.

    NOTE: If you gain access to MSN through a third-party ISP or local area network (LAN, DSL, Cable modem, or Satellite), type secure.smtp.email.msn.com" in the Outgoing Mail (SMTP) box.
  6. Under the Connection tab, make sure your connection and modem settings are correct. If you connect by modem, click the Dial-up Connection Properties button.
  7. Under the Dial-up Properties General tab, make sure you are using the correct MSN phone number and modem type.
  8. Under the Server Types tab, click to select PPP, Internet, Windows NT Server, Windows 98. Enable software compression and TCP/IP should be checked.
  9. Click TCP/IP Settings and confirm that the following are checked: "Server assigned IP address," "Server assigned name server address, "Use IP header compression," and "Use default gateway or default network."
  10. Click OK, click OK, and then click OK again; and then click Close to close all dialog boxes.
If you can log on to MSN, but cannot go the MSN sites or receive e-mail, contact MSN support.

Information about how to contact MSN support is available at the following Internet address:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Additional query words: ol20

Keywords: kbhowto KB196106
Technology: kbOutlook2000Search kbOutlookSearch kbZNotKeyword3


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