PSS ID Number: 196052
Article Last Modified on 2/18/2002
The information in this article applies to:
This article was previously published under Q196052
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
When you attempt to use the Update Device Driver Wizard to update a driver
from the Microsoft Windows Update site, you may receive the following
error message:
Rundll32 caused an invalid page fault in module Kernel32.dll
You can still access the Windows Update site using Internet Explorer or by
clicking Windows Update on the Start menu.
CAUSE
This behavior can occur if you are using CompuServe 4.0.1 or you installed
and then uninstalled CompuServe 4.0.1 without removing all of its
components.
The Virtual Key program included with CompuServe 4.0.1 is incompatible
with the Windows Update site when you attempt to update drivers using the
Update Device Driver Wizard in Device Manager.
RESOLUTION
To resolve this behavior, contact CompuServe to obtain an updated version
of Virtual Key.
To work around this behavior, remove Virtual Key using the Add/Remove
Programs tool in Control Panel.
Additional query words: kernel32 dll
Keywords: kbInvalidPageFault kbkern32dll kbprb KB196052
Technology: kbWin98 kbWin98search