KB196044 - WD97: Cannot Insert Address Book After Installing SR-2

Article ID: 196044

Article Last Modified on 11/7/2002

Microsoft Word 97 Service Pack 2

This article was previously published under Q196044

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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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SYMPTOMS

After installing Microsoft Word 97 Service Release 2 (SR-2), you may receive the following error message when you click the Insert Address icon in Word:

Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".

RESOLUTION

Reinstall Microsoft Outlook 98 and install Corporate or Workgroup mode.

MORE INFORMATION

On computer systems with Netscape Communicator, Outlook 98 Internet Mail Only mode, Word 97, and Office 97 Service Release 2 (SR-2) installed, when you attempt to insert an address in either the Envelope Wizard or Letter Wizard, an error message appears, indicating that you must log on to Microsoft Exchange to access your address book, and your address book is not opened.

This problem supposedly did not occur in Word with SR-1 installed and only started occurring after the installation of SR-2. Re-installing Microsoft Outlook 98 has resolved the problem.

For additional information, please see the following articles in the Microsoft Knowledge Base:

196042 WD97: Can't Insert Address With Netscape Communicator Installed

178481 WD97: Errors Accessing the Address Book Icon

Additional query words: nav navigator

Keywords: kbprb kbemail KB196044