Knowledge Base

XADM: Move Mailbox Fails with Client Operation Failed 80004005-0501-80004005

Article ID: 195985

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q195985

SYMPTOMS

When you move a user in the Microsoft Exchange Server Administrator program, the move may fail and the following error message is displayed.

Client Operation Failed 80004005-0501-80004005

CAUSE

The data in the mailbox is moved through a buffer in memory. If a property's data straddled a buffer, there was a chance that the property would be changed to PT_NULL and memory allocated for the property could not be freed.

This caused the failure in move user.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

   File Name    Version
   -----------------------
   Gapi32.dll   5.5.2435.0
   Mdbmsg.dll   5.5.2435.0
   Store.exe    5.5.2435.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5 Service Pack 1.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB195985