KB195861 - OL2000: (IMO) Error 1120 When Printing FAX

Article ID: 195861

Article Last Modified on 11/5/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q195861

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you fax a document after upgrading from Microsoft Outlook Express to Microsoft Outlook 2000, you receive the following error:

   Microsoft Word Err=1120, There is a printer error.

If you try to fax from Microsoft Word, you may get the following error:

   Word cannot print due to a problem with the current printer setup.

CAUSE

This problem may occur for one of the following reasons:

A long file name path was written into the Exepath of [OLFax] section in the WIN.INI file.
No Symantec Fax Starter Edition printer is installed in the Windows Printer folder.

RESOLUTION

Choose the appropriate method.

To send the fax, edit the ExePath to an MS-DOS file name.
Install the Symantec Fax Starter Edition Printer.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.

MORE INFORMATION

To get the correct path information into the WIN.INI determine the MS-DOS name for each folder in the path. Once you know this, you can then edit the WIN.INI [OLFax] section with the correct path information. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

Find the MS-DOS Names For the Folders in the Path

If you know the path to the location where your Office programs are Installed, find the MS-DOS names for each folder in the path. The default installation path for Office programs is:

   C:\Program Files\Microsoft Office\Office\<program name>.exe

To determine these names, follow these steps:

On the Windows Start menu, point to Programs, and then click Windows Explorer.
Locate and right-click the first folder in the path, and then click Properties. If you accepted the default installation path the folder will be Program Files.
Note the MS-DOS name for the folder. It will look something like: Progra~1
Click OK and then double-click the folder to open it.
Repeat steps 2 through 4 for the remaining folders in the path.

Edit the [OLFax] Section of the WIN.INI

On the Windows Start menu, click Run, and then type Sysedit.
Click to select WIN.INI.
Search for the [OLFax] section. Typically it is near the bottom of the file.
Edit the ExePath line to look something like: ExePath=C:\PROGRA~1\MICROS~1\OFFICE\ NOTE: If the path to your Office programs is not the same as the example, use the MS-DOS names and path you noted from the above section.
Save the file, and restart the computer.

Additional query words: OL2K

Keywords: kbbug kbpending KB195861