KB195731 - XCON: MTA Stops and Numerous Events Appear in Event Log

Article ID: 195731

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q195731

SYMPTOMS

The message transfer agent (MTA) may stop unexpectedly and the following events may appear in the event log:

   The description for Event ID (9405) in Source (MSExchangeMTA) could not
   be found. It contains the following insertion string(s): BASE,
   APPLICATION, 36, Access violation (0xc0000005) at Address 0x415170
   reading from 0xbffb032.

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x415170 reading from
   0xbffb032. [BASE APPLICATION 36] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x78013f74 reading from
   0x21f0003. [BASE DISP:ROUTER 10] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Error writing buf: obj 830. [BASE APPLICATION 36] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x5cfcb0 reading from
   0x736f7263. [BASE APPLICATION 36] (16)

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Message Transfer Agent (MTA)

   File Name      Version
   -------------------------
   Dbserver.sch   5.5.2409.0
   Dcprods.cat    5.5.2409.0
   Ems_rid.dll    5.5.2409.0
   Emsmta.exe     5.5.2409.0
   Info4log.cfg   5.5.2409.0
   Infodlog.cfg   5.5.2409.0
   Infollog.cfg   5.5.2409.0
   Infotlog.cfg   5.5.2409.0
   Mtacheck.exe   5.5.2409.0
   Mtamsg.dll     5.5.2409.0
   P2.xv2         5.5.2409.0
   X400om.dll     5.5.2409.0
   X400omv1.dll   5.5.2409.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Keywords: kbbug kbfix kbqfe KB195731