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Error Message When Starting Word 6.x for Macintosh

Article ID: 195651

Article Last Modified on 11/21/2006

Microsoft Word 6.0 for Macintosh
Microsoft Word 6.01 for Macintosh
Microsoft Word 6.01 for Macintosh

This article was previously published under Q195651

SYMPTOMS

When you start Microsoft Word 6.x for the Macintosh, one of the following error messages may appear:

Under System 7.x:

The application "Word 6.0.1" cannot be opened because an unexpected error occurred.

Under System 8.x:

The application "Microsoft Word" could not be opened because "Microsoft OLE2-StglsStorageFileFSp" could not be found.

CAUSE

This problem may occur if you have Epson Photo Sheet installed; this installs the extension OLESS.ppc.

Some Epson printers include a CD that bundles several printing-related programs. The program Epson Photo Sheet Installer installs an extension called OLESS.ppc into the Extensions folder. This program comes bundled with the Epson Stylus Photo 700, Stylus Photo EX, and possibly other Epson printers.

RESOLUTION

Remove the OLESS.ppc file from the Extensions folder.

According to Epson, removing the OLESS.ppc file does not affect an Epson printer's ability to print. For more information about the functionality of this extension, contact Epson Technical Support.

The Epson products discussed here are manufactured by Epson, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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