KB195603 - OL2000: (IMO) Formatting Lost Using Symantec Fax Starter Edition

Article ID: 195603

Article Last Modified on 9/29/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q195603

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you send a fax that contains formatting such as bold, italic, or colored fonts, the recipient does not see this. The whole fax is displayed and printed as Courier, in a single font size.

CAUSE

The Symantec Fax Starter Edition does not send Rich Text Format (RTF), but sends the fax as plain text instead.

RESOLUTION

If your fax recipients require RTF, use one of the following methods.

Method 1: Create and Send Fax Using Microsoft Word 2000

To create and send your fax document in Microsoft Word 2000, follow these steps:

Create the document in Word.
On the File menu, point to Send To, and click Fax Recipient to start the Fax Wizard
Click Next, click to select the document you created, choose whether or not you want a cover sheet, and click Next.
Click to select A different fax program which is installed on this system, and click Symantec Fax Starter Edition in the Fax Program list and click Next.
Select the fax recipient from the Address Book and click Next.
If indicated by your earlier choice, select the desired cover page, and click Next.
If necessary, type the Sender information, click Next, and then click Finish.

NOTE: Your Word document is sent as an attachment to the fax.

Method 2: Upgrade to WinFax Pro

Upgrade to Symantec WinFax Pro. Contact Symantec for more information or connect to their Web site at:

http://www.symantec.com/winfax/starter

MORE INFORMATION

This section contains information on mail format types and what graphic types are supported.

Graphics always appear on a page by themselves, never inline with text.
Graphics will only work if they are sent as an attachment that is associated with a program with a Print action.
Pasting a graphic into a HTML item can have various results. See the following table for details:

   Starting with       Inserting graphic by      Yields this result
   ----------------------------------------------------------------

   HTML                Pasting from clipboard    Graphic appears on a
                                                 separate page of
                                                 received fax. This works
                                                 because, in this format,
                                                 the file is sent as
                                                 embedded HTML. If you
                                                 send a mail message like
                                                 this to a computer
                                                 running Outlook 97, you
                                                 will see the attachment.

   HTML                Attachment                As long as the
                                                 attachment type is
                                                 associated with a program
                                                 that has the Print
                                                 action, this will
                                                 work. The
                                                 attachment will appear on
                                                 a separate page.

   RTF                 Pasting from the          This will fail with all
                       clipboard, Insert Object  of the errors stated
                                                 earlier.

   RTF                 Attachment                Works as long as the
                                                 attachment has the Print
                                                 action. The graphic is
                                                 separate from the rest
                                                 of the text.

   Plain text          Pasting from clipboard    Not available. Paste is
                                                 unavailable with a
                                                 graphic on the
                                                 clipboard.

   Plain text          Attachment                Works as long as the
                                                 attachment has the Print
                                                 action.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords: kbprb KB195603