KB195602 - OL2000: (IMO) Fax Starter Edition Gives SMTP/POP Error on Send

Article ID: 195602

Article Last Modified on 9/29/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q195602

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you send or receive a fax using the Symantec Fax Starter Edition you may receive the following error message:

Unable to connect to the server: (Account: 'Symantec Fax Starter Edition', SMTP Server: '127.0.0.1', Error Number: 0x800ccc0e').

CAUSE

The Fax Mail Server and modem controller are not loaded or not configured correctly.

RESOLUTION

To resolve this issue:

Run the Setup Wizard

On the Start menu, point to Find, and then click Files Or Folders.
In the Named box, type OLFSETUP.EXE, and then click Find Now.
When the file name is displayed in the lower pane of the dialog box, double-click it to start the Symantec Fax Starter Edition Setup Wizard.
Complete the Setup Wizard.

Start the Fax Mail Server and Modem Controller

After the Setup Wizard finishes, manually start the Fax Mail Server and modem controller. To do this:

On the Start menu, point to Find, and then click Files or Folders.
In the Named box, type WFXMSRVR.EXE, and then click Find Now.
When the file name appears in the lower pane of the dialog box, double-click it to start the fax server.

Verify the File Is Loaded

NOTE: To verify that the file has been loaded correctly, press CTRL+ALT+DELETE.

NOTE: The Wfxmsrvr file does not open any window. If you see OLFax MOD - <Name of your modem> and the Wfxmsrvr file in the task list, the file has been loaded correctly.

If you do not see the Wfxmsrvr file listed, follow these steps:

On the Start menu, point to Find, and then click Files or Folders.
In the Named box, type OLFMOD32.EXE , and click Find Now.
When the file name appears in the lower pane of the dialog box, double-click it to start the modem controller.

NOTE: By default, the files are located in the folder:

C:\Program Files\Microsoft Office\Office\1033

If you are still receiving the error message that is described in the "Symptoms" section of this article after running these steps, remove, and then reinstall the Symantec Fax Starter Edition. After the Setup Wizard finishes, manually start the Fax Mail Server and modem controller.

MORE INFORMATION

For more information on removing and reinstalling the Symantec WinFax Starter Edition, please see the following article in the Microsoft Knowledge Base:

195600 : OL2000:(IMO)How to Remove and Reinstall Symantec Fax Starter Edition

Additional query words: 2000

Keywords: kbprb KB195602