Knowledge Base

OL98: Recipient Cannot See Changes to Customized Message Form

Article ID: 195426

Article Last Modified on 8/11/1999

Microsoft Outlook 98 Standard Edition

This article was previously published under Q195426

SYMPTOMS

Customization made to a message form in Microsoft Outlook 98, may not be viewable by the recipient.

CAUSE

Outlook forms may consist of two pages, a "Compose" page and a "Read" page. Changes made to the Compose page (available when opening the form for customization) are viewable only when the sender opens the form to compose the message. Changes to the Compose page are not viewable by the recipient who opens the message to read it.

RESOLUTION

Make changes on the Read page of the form for the recipient to view.

MORE INFORMATION

The first page of the form has a separate Compose and Read page; other pages of the form do not. If you wish to have a separate Compose and Read page for pages other than the first, you must click the page tab and on the Form menu, click Separate Read Layout.

NOTE: If you want to add a field to the first page of the form for data viewable by the recipient, insert the field on both the Compose first page and the Read first page.

How to Change the Read Page of a Form

On the File menu, point to New, and click Mail Message.
On the Tools menu, point to Forms and click Design This Form.
On the Forms Design toolbar, click Edit Read Page.

The Read Page is now available for editing. Any changes made on this page are viewable by the recipient.

REFERENCES

For more information about creating solutions with Microsoft Outlook 98, please see the following articles in the Microsoft Knowledge Base:

180826 OL98: Resources for Custom Forms and Programming

182349 OL98: Questions About Custom Forms and Outlook Solutions

Additional query words: OutSol OutSol98

Keywords: kbhowto KB195426