Knowledge Base

OL2000: Using Word as Your E-mail Editor not Supported by PGP

Article ID: 195322

Article Last Modified on 9/29/2003

APPLIES TO

This article was previously published under Q195322

SYMPTOMS

When using Microsoft Word as your default e-mail editor, you may receive the following error when opening an e-mail message:
Error getting text from message window.

CAUSE

You are using Pretty Good Privacy (PGP) 5.x and are trying to open an encrypted message with Microsoft Word as your default e-mail editor.



The PGP 5.0 ReadMe contains the following text: 

   Using Microsoft Word as your editor in Outlook is not currently
   supported. The Exchange/Outlook Plug-in will not be available in
   Word.

RESOLUTION

According to the ReadMe file that comes with PGP 5.x, turning off Microsoft Word as your default e-mail editor will correct this problem.

MORE INFORMATION

PGP 5.x, installs a menu called PGP, and also adds toolbar buttons on the Standard toolbar for messages. Attempting to encrypt from the message window results in the error:
Error getting text from message window.
Attempting to decrypt from the message window of a encrypted message results in: 

   Could not find any relevant PGP information in the message


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 2000 err error OL2K

Keywords: kbprb KB195322


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