Knowledge Base

OL2000: Reply Ticking Does not Work with HTML or Word

Article ID: 195321

Article Last Modified on 9/29/2003

APPLIES TO

This article was previously published under Q195321

SYMPTOMS

When you reply or forward a message with Reply Ticking enabled, the character you select to prefix each line of text does not appear. Either a vertical line appears along the left side of the original message, or a vertical line appears along the left side of the Sender, Date, Recipient, and Subject information block.

CAUSE

Either the message uses formatting such as HTML that does not support unique Reply Ticking characters, or you have Microsoft Word set as your default e-mail editor.

RESOLUTION

If the message format is HTML, there is no workaround.

If you have Word set as your default e-mail editor, close the item and turn off Word as your default e-mail editor. This will work when replying to either Microsoft Outlook Rich Text or Plain Text messages.

To turn off Word as your default e-mail editor, follow these steps:

  1. On the Tools menu, click Options.
  2. Click the Mail Format tab.
  3. Click to clear "Use Microsoft Word to edit e-mail messages," and click OK.

MORE INFORMATION

Reply Ticking allows you to specify a character or characters to appear at the beginning of each line of text in a message you reply to or forward.

To enable Reply Ticking, follow these steps:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click E-mail Options.
  3. In the section labeled "On replies and forwards," click to select "Prefix each line of the original message" from the lists. You can specify either "When replying to a message" or "When forwarding a message," or both.
  4. Type the desired character in the "Prefix each line with" box. The default character is an angle bracket (>). You can accept the default, add to it, or change it.

    NOTE: This option is not available if Word is set as your default e-mail editor. If Word is set as your editor the heading information of the original message contains a vertical line in the left margin. This option, while available, is ignored for HTML messages. Instead the reply to an HTML formatted message includes a vertical line in the left margin of the entire original message.
  5. Click OK twice to close the Options.
If you enable Reply Ticking, the spelling checker does not ignore the original message.

Additional query words: 2000

Keywords: kbprb KB195321


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