Knowledge Base

IR Code Buttons Do Not Work Properly or Controller Hangs

Article ID: 195312

Article Last Modified on 7/27/2001


APPLIES TO


This article was previously published under Q195312

SYMPTOMS

When you configure the Take Control System Controller (TC1000) to learn infrared (IR) codes from another remote control, you may experience any of the following symptoms:

  • The buttons for the learned IR codes may not work properly.
  • The controller may stop responding (hang).

CAUSE

This behavior can occur if you initiate the learning process while the display on the TC1000 is blank.

RESOLUTION

To resolve this issue, restore the TC1000 display before you initiate the learning process. To do this, press Home Menu or Backlight on the TC1000.

STATUS

Microsoft has confirmed this to be a problem in the Take Control Editor, version 1.0.

Additional query words: msrc remote iriq freeze crash kbimu

Keywords: kbbug kbhardware kbui kbfaq KB195312