Knowledge Base

Err Msg: Could Not Open <Filename> Because It Is Already Open with Write Permission by Another User

Article ID: 194791

Article Last Modified on 1/23/2007

Microsoft Bookshelf 99 Standard Edition
Microsoft Encarta Africana
Microsoft Encarta Encyclopedia 99 Standard Edition
Microsoft Encarta Reference Suite 99
Microsoft Encarta Encyclopedia 99 Concise Edition
Microsoft Encarta Encyclopedia 99 Deluxe Edition

This article was previously published under Q194791

SYMPTOMS

When you attempt to start one of the programs listed at the beginning of this article, you may receive one of the following error messages

Could not open "drive:\books\DSWMEDIA\homescr\stylegd.dcr" because it is already open with write permission by another user.

Could not open "drive:\encyc99\DSWMEDIA\hscreen\hsint.dcr" because it is already open with write permission by another user.

Could not open "drive:\encyc99\mm\titleseq.dc" because it is already open with write permission by another user.

where drive is the drive letter of the CD-ROM drive that contains the program CD-ROM.

If you click OK, the program starts, but the background is white, and the menus are unavailable.

If you wait an additional 30 seconds after you receive the first error message, you receive the following error message:

An essential component is not operating properly and some features of the encyclopedia will not work. Click Help to lean how to correct the problem. Click OK to continue without fixing the problem. Click Cancel to exit the program.

If you click OK, you receive the first error message again. If you click Cancel, you receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive the following error message

<Program> caused an invalid page fault in module Swdir.dll.

where <Program> is the executable file of the program you are attempting to start.

CAUSE

This behavior can occur if you are using one of the following CD-ROM drives:

Creative Labs CD3230E
Gold Star GCD-R 580B
Memorex 36X/AKU
Panasonic CR-581
Samsung SCR3230

RESOLUTION

To resolve this issue, contact Microsoft Product Support Services at (425) 635-7172 to perform a few, brief tests that can determine if the problem is caused by a defective CD-ROM.

MORE INFORMATION

For information about how to contact Creative Labs, please see the following article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

For more information about issues with the Panasonic CR-581 CD-ROM drive, please see the following article in the Microsoft Knowledge Base:

137310 Audio CD Not Recognized in IDE CD-ROM Drive

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

NOTE: This problem does not occur in Microsoft Bookshelf 2000.

Additional query words: multi multi-media media mm gpf ipf

Keywords: kb3rdparty kberrmsg kbfaq kbhardware kbprb KB194791