Knowledge Base

MSPS: Call Manager Does Not Answer Incoming Calls While Suspended

Article ID: 194717

Article Last Modified on 7/25/2001

Microsoft Cordless Phone System 1.0

This article was previously published under Q194717

SYMPTOMS

When you use the Microsoft Cordless Phone System to answer incoming calls, you may experience either of the following symptoms:

Microsoft Call Manager does not answer incoming calls.
Your computer does not fully resume from Suspend mode in response to keyboard or mouse input.

CAUSE

This behavior can occur if all of the following conditions are true:

Advanced Power Management is enabled on the computer.
A network adapter is installed in the computer.
The computer was in Suspend mode for several hours.

RESOLUTION

To resolve this issue, use one of the following methods:

Method 1

Contact your hardware manufacturer to inquire about how to obtain a BIOS update for your computer.

Method 2

Let the computer reenter Suspend mode, and then use your mouse or keyboard to cause the computer to resume normally.

Additional query words: mcps telephone apm

Keywords: kbhardware kbenv kbprb KB194717