Knowledge Base

X400: Cannot Start Gateway if Postoffice Has Large Serial Number

Article ID: 194712

Article Last Modified on 10/30/2006

Microsoft Mail Gateway to X.400 3.0

This article was previously published under Q194712

SYMPTOMS

If you create a Microsoft Mail for PC Networks postoffice with a serial number of <xx>-<yyyyy>, where <yyyyy> is greater than 64,536 (for example, 32-64537), and then attempt to start the Microsoft Mail Gateway to X.400 so that the gateway processes messages from the Microsoft Mail (PC) postoffice, the gateway may not start successfully.

CAUSE

The Microsoft Mail Gateway to X.400 does not process serial numbers in this range properly.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:

   File Name      Version
   ----------------------
   X400gate.exe   3.2.1

This hotfix has been posted to the following Internet location as X400gy2k.exe:

ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to X.400 version 3.0.

Keywords: kbbug kbfix kbqfe KB194712