Stop 0x0000000A After Installing Service Pack 4
Article ID: 194660
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Server 4.0 Enterprise Edition
This article was previously published under Q194660
SYMPTOMS
After you install Windows NT 4.0 Service Pack 4 (SP4) on a laptop computer
that already has Insyde Software Inc. PowerProfiler power management
software installed, your computer may stop responding (hang) and display
the following error message when you restart the computer:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Or, this behavior may occur if you install PowerProfiler after you install
SP4.
CAUSE
The Advanced Power Management (APM) drivers included with PowerProfiler
version 2.30.00 (or earlier) or PowerProfiler/SE version 2.30.01 are
incompatible with the newer power management files that are contained in
SP4.
RESOLUTION
To resolve this issue, contact Insyde Software Inc. Technical Support for
an updated version of the PowerProfiler APM drivers at:
MORE INFORMATION
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
The third-party product discussed in this article is manufactured by
a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Keywords: kb3rdparty kbprb KB194660