Article ID: 194455
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q194455
SYMPTOMS
If you install Microsoft Outlook 97, Service Release 2 (SR-2), on a
computer that has Lotus cc:Mail 7.x or 8.x installed, cc:Mail may stop
responding when connecting to a cc:Mail post office and you may receive the
following message:
A fatal error has occurred. The program will be shut down
C0000005 - BFF7B983
If you click OK, cc:Mail will close.
If you click behind the error message and into the cc:Mail 8.x software,
you can access the post office. However, if you create a new message and
click send, you may receive the following message:
WMAIL32 caused an invalid page fault in module KERNEL32.DLL
At <address>.
CAUSE
Outlook installs new Messaging Application Programming Interface (MAPI)
files, which are incompatible with the Lotus cc:Mail transport provided
with cc:Mail client. The Lotus cc:Mail clients 7.x/8.x use version 4.x
(4.00.993.3 or 4.00.834.839).
RESOLUTION
The resolution below allows cc:Mail 8.x/7.x to coexist with Outlook:
- Place a copy of the Outlook Mapisp32.exe file from the Windows\System
folder, in the same folder as the Wmail32.exe file.
- Place a copy of the older Mapi32.dll file in
the same folder as the Wmail32.exe file. The older file is version
4.00.993.3 from the Office 97 compact disc, or version 4.00.834.839
extracted from the Lotus cc:Mail compact disc at
<CD-ROM drive>:\winmail\r8win32\win95\wmset1.cab
- Keep the Outlook version of Mapi32.dll and Mapisp32.exe, in the
Windows\System folder.
- Restart the computer.
MORE INFORMATION
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
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Keywords: kbprb KB194455