KB193910 - Err Msg: EPSIN500 Caused a General Protection Fault in Module...

Article ID: 193910

Article Last Modified on 1/23/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q193910

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you attempt to install the Easy Setup Software (Easy500.exe) program for your Epson Stylus Color 500 printer, you may receive the following error message:

EPSIN500 caused a general protection fault in module EPSIN500.EXE at 0003:00000068.

RESOLUTION

To work around this behavior, install version 2.2AE or later of the Epson Stylus Color 500 printer drivers. For information about how to obtain updated printer drivers, contact Epson Technical Support.

STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

MORE INFORMATION

For information about how to contact Epson, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: 65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: 60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: 60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: HWPRNEM easy500 epsin500

Keywords: kb3rdparty kberrmsg kbgpf kbprb KB193910