Knowledge Base

MSPS: Call Manager or Game Stops Responding During Incoming Call

Article ID: 193895

Article Last Modified on 7/25/2001

Microsoft Cordless Phone System 1.0

This article was previously published under Q193895

SYMPTOMS

When you use Microsoft Call Manager to answer incoming calls while you are playing a game, you may experience the following symptoms:

Call Manager stops responding (hangs).
The game you are playing hangs.
The incoming call is disconnected during the greeting playback.
Game graphics may become corrupt or distorted.

CAUSE

This behavior can occur if you configure Call Manager to use your computer speakers to screen incoming calls.

RESOLUTION

To resolve this issue, configure Call Manager to use the telephone handset to screen calls. To do this:

Start Call Manager.
On the Options menu, click Phone Settings.
On the General tab, click to select the Microsoft Phone Handset check box, and then click to clear the Computer Speakers check box.
Click OK.

Additional query words: 1.00 telephone mcps cm freeze lock aoe ror

Keywords: kbhardware kbenv kbprb KB193895