Knowledge Base

XL98: Excel Stops Responding While Running Virus Search

Article ID: 193856

Article Last Modified on 1/28/2005


APPLIES TO


This article was previously published under Q193856

SYMPTOMS

When you run the Virus Search add-in for Microsoft Excel 98 Macintosh Edition, your computer stops responding.

When you run the Virus Search add-in for Microsoft Excel 98 Macintosh Edition, you may be prompted to enter a password. When you type your password into the Password dialog box and click OK, your computer stops responding.

CAUSE

This problem occurs when the Virus Search add-in scans a workbook that contains a reference to another workbook.

WORKAROUND

If you are prompted for a password, you can click Cancel to work around the problem. When you do this, the Virus Search add-in skips the file.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Excel 98 Macintosh Edition.

Additional query words: XL98 laroux hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbbug kbvirus kbpending KB193856