KB193557 - BUG: Outlook Web Access Stops on Distorted Calendar Data

Article ID: 193557

Article Last Modified on 3/21/2005

Microsoft Collaboration Data Objects 1.2 for NT Server

This article was previously published under Q193557

SYMPTOMS

The Internet Information Server (IIS) may access violate and stop running. When this failure occurs, Outlook Web Access (OWA) clients experience long browser delays prior to a time-out.

CAUSE

Corrupted data in a recurring appointment causes an access violation in Inetinfo.exe.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

   Component: Collaboration Data Objects (CDO) for NTS

   File Name     Version
   ------------------------
   Cdo.dll       5.5.2406.0

STATUS

Microsoft has confirmed this to be a problem in Collaboration Data Objects for NTS version 1.2. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

MORE INFORMATION

The occurrence of this error creates information in a Dr. Watson log similar to the following:

   State Dump for Thread Id 0x1f7

   eax=00000000 ebx=087feb38 ecx=087feb38 edx=ffffffff esi=00000004

    edi=087feb38

   eip=6f0a8028 esp=0267fcf4 ebp=087f3968 iopl=0 nv up ei pl nz na pe nc
   cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000  efl=00000202

   function: CRecPatternOLK::ScReadFromBin

      6f0a8010 83ec08           sub     esp,0x8
      6f0a8013 8b44240c         mov     eax,[esp+0xc] ss:0493e6fb=????????
      6f0a8017 53               push    ebx
      6f0a8018 55               push    ebp
      6f0a8019 56               push    esi
      6f0a801a 57               push    edi
      6f0a801b 8d7004           lea     esi,[eax+0x4] ds:022bea06=????????
      6f0a801e 8bf9             mov     edi,ecx
      6f0a8020 c744241000000000 mov   dword ptr [esp+0x10],0x0
       ss:0493e6fb=????????
      FAULT ->6f0a8028 668b0e           mov     cx,[esi]  ds:00000004=????
      6f0a802b 83c602           add     esi,0x2
      6f0a802e 66890f           mov     [edi],cx          ds:087feb38=0000
      6f0a8031 8b16             mov     edx,[esi]     ds:00000004=????????
      6f0a8033 83c604           add     esi,0x4
      6f0a8036 895704           mov     [edi+0x4],edx ds:0aabd53e=????????
      6f0a8039 8b06             mov     eax,[esi]     ds:00000004=????????
      6f0a803b 83c604           add     esi,0x4
      6f0a803e 894708           mov     [edi+0x8],eax ds:0aabd53e=????????
      6f0a8041 8b4704           mov     eax,[edi+0x4] ds:0aabd53e=????????
      6f0a8044 8b0e             mov     ecx,[esi]     ds:00000004=????????
      6f0a8046 83c604           add     esi,0x4

   *----> Stack Back Trace <----*

   FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
   0267fd08 6f09371c 00000000 00000000 00000000 0871e328

    cdo!CRecPatternOLK::ScReadFromBin  (FPO: [EBP 0x087f39e8] [2,2,4])

   0267fd34 6f092ace 0882501c 0871e328 00000000 00000000

    cdo!CRenITable::M_ScReadRecurBinary  (FPO: [EBP 0x00000000] [1,4,4])

   0267fd54 6f092667 0871e328 00000000 7fffffff 0267fde8

    cdo!CRenITable::M_HrLoadCache  (FPO: [EBP 0x0871e328] [0,2,4])

   0267fd6c 6fa9ac41 0871e328 7fffffff 00000000 0267fd9c

    cdo!CRenITable::QueryRows  (FPO: [EBP 0x0871e328] [4,1,4])

   0871e328 0877cbd0 00000001 00000002 6f0e3c98 00000000

    mapi32!SESSOBJ_MessageOptions (FPO: Non-FPO [5,24,3])

REFERENCES

Additional query words: exfclnfaq hang crash service restart WWW World Wide Web Publishing Collaboration kbMsg kbCDONTS

Keywords: kbbug kbfix KB193557