Article ID: 193489
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 4.01 Service Pack 1
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 4.01 Service Pack 1
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q193489
SYMPTOMS
When you attempt to view a Web Site, Internet Explorer 4.0, 4.01, or 4.01
Service Pack 1 (SP1) may intermittently return any of the following error
messages:
- Internet Explorer cannot open the internet site URL:<site> the downloaded file is not available. This could be due to your security language setting or because the server was unable to retrieve the requested file.
- Internet Explorer cannot open the internet site URL:<site> the connection to the server was reset.
- Object Moved. This object may be found <here>
CAUSE
Internet Explorer does not properly handle an HTTP/1.1 302 redirect
returned from a proxy server or Internet server when the HTTP/1.1 302
redirect is sent to Internet Explorer in two separate TCP frames (one
with the HTTP/1.1 302 redirect, and the other with a HTML body containing
a page for the new location).
When Internet Explorer receives the first TCP frame with an HTTP/1.1 302
redirect, Internet Explorer processes the redirect command and attempts to
use the open socket connection to the server that sent the redirect. This
occurs because Internet Explorer has not processed the second TCP frame
containing the FIN or the "socket close connection" command, so Internet
Explorer assumes that the current state of the socket connection is still
open. This is an intermittent problem because Internet Explorer may
recognize that the socket connection was closed by the server and open a
new socket connection to the server if Internet Explorer receives the TCP
frames close enough together, or if no HTML body is sent at all.
NOTE: With a network packet analyzer, the server returns a standard HTTP "302 - Object Moved" header back to the browser, which is normal behavior for the redirect process. The browser should handle this and go to the redirected site.
RESOLUTION
Internet Explorer 4.x
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name
------------------------------------------------------
09/28/98 12:06p 4.72.3509.2800 370,488 Wininet.dll
NOTE: Before you apply this fix, you should obtain and install
Internet Explorer 4.01 Service Pack 1, which is available at the
following Microsoft Web site:
Internet Explorer 5
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next version of Internet Explorer that contains this fix that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file
attributes or later:
Date Time Version Size File name
--------------------------------------------------------
06/02/99 11:45am 5.0.2718.200 334,608 Wininet.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem is fixed in Microsoft Internet Explorer 5.01. To download Internet Explorer 5.01, refer to the following Microsoft Web site:
Additional query words: 2798.exe
Keywords: kberrmsg kbqfe kbprb kbhotfixserver KB193489