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MSJET35.dll Error Installing Microsoft Office 97 SR2

Article ID: 193386

Article Last Modified on 11/15/2006

APPLIES TO

This article was previously published under Q193386

SYMPTOMS

When installing Office 97 SR2, you receive the following error message:
Error title: Microsoft Office 97 Setup
Setup cannot register MSJET35.dll in the system registry because an older version is in use. Close all applications and try again.
You are given two choices: Retry and Cancel.

If you click Retry, the error message persists. If you click Cancel, Office Setup quits.

CAUSE

The Msjet35.dll file is in use by the Terminal Server Licensing service or another program.

RESOLUTION

Terminal Server

To work around this issue, temporarily stop the Terminal Server licensing Service, and select RETRY.

Windows 95

  1. Restart your computer to a command prompt by restarting the computer, pressing the F8 key when you see the "Starting Windows 95" message, and then choosing Command Prompt Only from the Startup menu.
  2. Rename the Msjet35.dll file.
  3. Restart the computer normally, and then start Office Setup again.

Keywords: kbprb KB193386


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