Knowledge Base

PRB: "An Unexpected Error Has Occurred" Opening HTML Help Topic

Article ID: 193369

Article Last Modified on 12/1/2003

APPLIES TO

This article was previously published under Q193369

SYMPTOMS

When you try to view a Help topic in the MSDN Library, a dialog box titled "Microsoft Internet Explorer" containing text similar to following might appear:
Internet Explorer cannot open the internet site
mk:@MSITStore:XXX.chm::/YYY.htm
An unexpected error has occurred
Where XXX is the fully qualified path to a .chm file, and YYY is an HTML file for the topic contained in the .chm file.

CAUSE

This error message can occur if the location where you installed the MSDN Library no longer contains the .chm file containing the topic you want to view. This might happen if you installed the MSDN Library from a local area network, and the MSDN site on the network is partially removed.

RESOLUTION

Do one of the following to resolve this problem:
  • Restore the site to contain the complete the MSDN Library contents.
  • Uninstall the MSDN Library on your computer and reinstall MSDN from CDs or from a network location containing the complete the MSDN Library.

Keywords: kbide kbsetup kbprb KB193369


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