Knowledge Base

OLEXP: Paper Clip Icon Unavailable with Text Attachment

Article ID: 193288

Article Last Modified on 10/2/2002

APPLIES TO

This article was previously published under Q193288

SYMPTOMS

If you receive an e-mail message with an attached text file, the paper clip icon in the upper-right corner of the message may be unavailable, and you either may be unable to see the file attachment in the message, or the attachment text may be embedded in the body of the message.

CAUSE

This behavior can occur if the e-mail message is sent from someone who uses America Online.

RESOLUTION

If the attachment text is embedded in the body of the message, you can work around this behavior by cutting and pasting the text into a new text file.

Additional query words: AOL

Keywords: kbenv kbui kbprb KB193288


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