Windows Hangs at Logo Screen After Attaching External Device
Article ID: 193242
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q193242
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
SYMPTOMS
When you attempt to start your Windows-based computer after connecting an
external Small Computer System Interface (SCSI) device, your computer may
stop responding (hang) at the Windows logo screen.
CAUSE
This behavior can occur if your computer contains a SCSI adapter with
two internal ports as well as an external port, and there are devices
connected to both of the internal ports. Connecting a device to the
external port is not supported in this configuration.
RESOLUTION
To work around this issue, disconnect the external SCSI device and then
restart your computer.
For information about how to reconfigure your SCSI devices, please refer
to the documentation included with your computer or the SCSI adapter, or
contact the computer's or adapter's manufacturer.
Additional query words: HWSCSI w98sstop channel multi-channel
Keywords: kbhardware kbprb KB193242