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CG3: ClipGallery Opens Slowly After Installing Office SR-2 Patch

Article ID: 193115

Article Last Modified on 8/18/2005

APPLIES TO

This article was previously published under Q193115

SYMPTOMS

When you attempt to insert a Microsoft Clip Gallery 3.0 object in any Microsoft Office 97 program, it takes approximately twenty to thirty seconds before ClipGallery appears on your screen.

CAUSE

This behavior occurs after installing the Microsoft Office 97 Service Release 2 (SR-2) patch if you previously installed Microsoft Office from the Microsoft Office Service Release (SR-1) Enterprise compact disc. This problem does not occur if you installed the Microsoft Office 97 Service Release 1 (SR-1) patch before installing the SR-2 patch.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION


Additional query words: sr1 sr2

Keywords: kbbug kbinterop KB193115


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