KB193040 - XADM: Cannot Stop Information Store from a Command Prompt

Article ID: 193040

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q193040

SYMPTOMS

When you attempt to stop the information store from a command prompt by typing net stop msexchangeis, and then pressing ENTER, the following error message may appear:

The service cannot be controlled in its present state.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

   File Name    Version
   -----------------------
   Mdbmsg.dll   5.5.2367.0
   Store.exe    5.5.2367.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Additional query words: imap4

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB193040