CD Player Does Not Play Audio CDs

Article ID: Q192988

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you insert an audio CD into your CD-ROM drive, Microsoft CD Player may not start automatically. If you attempt to start CD Player, you may receive either of the following error messages:

   Please insert an audio compact disc

   -or-

   Data or no disc loaded

CAUSE

This behavior can occur if the CD audio device driver is missing or damaged.

RESOLUTION

To resolve this behavior, remove and then reinstall the CD audio device driver. To do so, follow these steps:

1. Click Start, point to Settings, click Control Panel, and then double-click

   Multimedia.

2. On the Devices tab, double-click the Media Control Devices branch to expand

it.

3. Click CD Audio Device (Media Control), and then click Properties.

4. Click Remove, and then click Yes when you are prompted to remove the device.

5. Click OK, click OK again, and then restart your computer.

6. Click Start, point to Settings, click Control Panel, and then double-click

   Add New Hardware.

7. Click Next, click Next again, click "No, I want to select the hardware from a

   list," and then click Next.

8. Click Sound, Video, And Game Controllers, and then click Next.

9. In the Manufacturers box, click Microsoft (MCI), and then click CD Audio

   Device (Media Control) in the Models box.

10. Click Next, click Finish, and then click Yes when you are prompted to

   restart your computer.

MORE INFORMATION

A missing or damaged CD audio device driver affects only audio CDs, not CD- ROMs.

Additional query words:

Keywords          : kberrmsg windrvr win98 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb