Article ID: 192739
Article Last Modified on 4/30/2002
MCIS FIRST CONTACT FORM
Hardware information:
Computer type (brand): ____________________________________________
CPU/Speed: _______
Memory: _______
Hard disk size/free space: ______________________
Network Card Brand: __________________________
Server Operating System: Windows NT 3.5, 3.51 or 4.0______
Windows NT Service Packs installed (which?) ______
MCIS Version: 1.0, 2.0 ______
Windows NT Configuration:
Server Name: _________________________
IP Address(es)on Server: _________________________
Is this server a PDC, BDC, or a member server? _______________________
Is this Server the primary DNS server? (yes or no) _______________________
If no, what is primary DNS IP address? _______________________
What is primary DNS computer name? _______________________
Is this server a Membership Server: _______________________
Yes: Type of Database (SQL or Access) _______________________
No: Membership Server Name _______________________
Type of Database (SQL or Access) _______________________
Virtual Directories:
If yes, list their names and locations _______________________
MMC Information:
Have all the snap-ins been added? (yes or no) _______________________
SMTP ________
NNTP
Feeds:
Master ________
Slave ________
Peer ________
IMAP4 __________
LDAP __________
Are the affected services running? (yes or no) _______________________
List all error messages reported, including event logs, pop-up messages and
browser logs:
Provide a detailed description of the problem:
List any troubleshooting steps already taken:
Customer impact: Low Medium High (choose one) _______________________
Keywords: kbinfo KB192739