OL2000: Items Deleted From a Shared Mailbox Go to Wrong Folder

Q192694

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

In Outlook, when you delete items from a mailbox folder of another user where you have deletion privileges, the deleted items go into your Deleted Items folder rather than that of the mailbox owner.


WORKAROUND

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).
Outlook provides a Windows registry setting to switch the destination of deleted items to the mailbox owner's Deleted Items folder.

To Change the Destination of Deleted Items

To change the registry setting, follow these steps:
  1. On the File menu, click "Exit and Log Off."


  2. Click the Start button, and click Run.


  3. In Open, type regedit and click OK.


  4. Move to the following entry in the registry:


    5. HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\General
  5. Right-click the DelegateWastebasketStyle key and click Modify. If the key is not present, see the "Create Key" section below.


  6. Change the Value data in Edit DWORD Value to one of the following values:


    7. 8 = stores deleted items in your folder

    4 = stores deleted items in the mailbox owner's folder
  7. Exit the Registry Editor.


  8. Restart Outlook.


Create Key

To create the DelegateWastebasketStyle key if it is not present, follow these steps:
  1. Right-click on the General folder in the path defined in step 4 above.


  2. On the shortcut menu, point to New and click DWORD Value.


  3. Type DelegateWastebasketStyle as the name for the new key and press ENTER.


  4. Return to step 5 above.


Additional query words: OL2K

Keywords :
Issue type : kbprb
Technology :


Last Reviewed: October 25, 2000
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