Knowledge Base

Add/Remove Terminal Server Client Requires Original Installation Point

Article ID: 192678

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q192678

SYMPTOMS

When you go to Add/Remove Programs and try the Reinstall or Remove All options, Terminal Server Client Setup requires the original installation point. It will not let you choose an alternative installation point. If the server where the client was originally installed is not available, Setup will fail.

RESOLUTION

To work around this problem, click the INSTALL button in Add/Remove Programs. This allows you to choose the place from where to install the client. If you want to remove the client, go to the original location and Remove All, or install from a different location. Then you will be able to remove all from the new installation point.

STATUS

MORE INFORMATION

Steps to Reproduce

  1. Install a client from a share point on a Terminal Server.
  2. After the terminal client is installed, shut off the Terminal Server where the client was installed.
  3. On the workstation where the Terminal Server client is installed, click Start, Setting, Control Panel.
  4. Double-click Add/Remove Programs.
  5. Select Terminal Server Client.
  6. Click Add/Remove Programs.
  7. Select Reinstall or Remove All.
  8. The MSTSC Setup Disk Box will appear.
  9. A Setup message will appear: 
       Setup could not open the file:

   \\TerminalServer\TSclients\win32\Disks\Disk1\MSTSC1.id
  10. You will have the choice to Abort, Retry, or Ignore.

Additional query words: terminalsrv

Keywords: kbbug kbnofix KB192678


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