Article ID: 192610
Article Last Modified on 8/12/1999
APPLIES TO
- Microsoft Encarta 98 Research Organizer 1.0
This article was previously published under Q192610
SYMPTOMS
When you attempt to install Encarta 98 Research Organizer, if you save
the Rosetup.exe installation file to the hard disk, and then double-click
the saved file, you may receive the following error message:
Setup could not open the DLL C:\WINDOWS\DESKTOP\ENCINST.DLL. Close all
open windows and applications and run Setup again.
CAUSE
This behavior can occur because the Encarta 98 Research Organizer
installation program is designed to be run directly from the Encarta 98
Research Organizer CD-ROM.
RESOLUTION
To resolve this issue, install Encarta 98 Research Organizer directly from
the Encarta 98 Research Organizer CD-ROM. To do this, follow these steps:
- Insert the Encarta 98 Research Organizer CD-ROM into the CD-ROM drive.
Press and hold down the SHIFT key when you insert the CD-ROM to prevent
the Encarta 98 Research Organizer Web page from loading automatically.
- Click Start, and then click Run.
- In the Open box, type the following line, and then click OK
<drive>:\ro\rosetup.exe
where <drive> is the letter of the CD-ROM drive that contains the
Encarta 98 Research Organizer CD-ROM.
- Follow the instructions on the screen to install Encarta 98 Research
Organizer.
MORE INFORMATION
When you insert the Encarta 98 Research Organizer CD-ROM into the CD-ROM
drive, your default Web browser loads the Encarta 98 Research Organizer Web
page on the CD-ROM.
If Microsoft Internet Explorer is your default Web browser, when you click
the "Click here to install Encarta 98 Research Organizer" Web link, you are
prompted to run the program from its current location or save the program
to disk. To install Encarta 98 Research Organizer, click "Run this program
from its current location," and then click OK.
If Netscape Navigator is your default Web browser, however, when you click
the "Click here to install Encarta 98 Research Organizer" Web link, you are
prompted to select the folder in which to store the file and cannot run the
file from the Encarta 98 Research Organizer CD-ROM.
Additional query words: multi multi-media media mm ro
Keywords: kberrmsg kbsetup kbprb KB192610